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Also, don't get too hung up on your rank after every game. A lot of players start chasing RR instead of focusing on improving, and that usually leads to frustration. Try setting small goals for each session, like keeping your deaths lower, using utility more effectively, or communicating better...

Honestly, I'd avoid getting boosted. Besides being against the game's rules in many cases, it usually just puts you in lobbies where you'll have a hard time keeping up once the boost is over. If you're already Bronze 1, getting to Gold is definitely achievable with a bit of focused practice...

Sorry to hear that. If everything happened exactly as you described, make sure you keep all your evidence: payment receipt, screenshots of your conversation, the original sales thread, and any promises about delivery or refunds. That makes it much easier for moderators to review the case instead...